Returns & Exchanges


Updates and news Exchange/Return Policy

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  • Shipment Policy 

Tani by MINETANI uses CJ Daehan Tongwoon for the carrier service for domestic delivery and EMS for international shipment.

  • 3,000 Korean won is the standard shipping fee (purchases over \80,000 Korean won are free of charge)
  • International shipments are 40,000 Korean Won standard

Shipments will be arranged 2-5 days after payment (weekends and holidays are not counted) and international delivery may take 7 to 30 days depending on the carrier service.

In the case of a virtual account deposit, it will be automatically canceled if the deposit is not made within 48 hours of ordering.



  • Exchange/Return Policy

Exchange and refund must be registered within 7 days of receiving the item. (1 time exchange is allowed)

- International shipment is not allowed for exchange and return. If customer wants to exchange or refund, the shipping fee must be shouldered by the customer.

- Exchange/Refund delivery fee: 6,000 Korean won for courier service back and forth.

** Exchange and Return will not be allowed if:

  • There is sign of wear and the condition of the item not pristine.
  • There is sign of damage.
  • After 7 days of receiving the item.

- For exchange/returns due to simple change of mind (Color change, size change and etc), the delivery fee must be shouldered by the customer (according to Article 189 of the Consumer Protection Act.)


- For exchange due to defective items, the delivery fee will be paid by Tani by Minetani. Please note- Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.



  • Exchange and Refund Registration

Exchange and Return can be registered on the Mypage section of the website or you can also send an email to info@minetani.com or call at +822-3443-4164.

Delivery fee must be paid in advance or sent with the package. (If paid by Naverpay, exchange can be registered and the delivery fee can be paid on ‘N pay’)

The exchange or return item must be in same condition as the original package (Item + certificate + case + pouch + shopping bag)


- After receipt of the return, the item will be examined for the wear and tear and the exchange and refund process will take about 3-5 workdays.

- The cancellation of transaction of the credit card may take few days as it varies on different card companies, so please call the card company for further notice on the refund of the card.



  • Exchange and Return Address
 MINETANI

Apgujeongro60gil 11, K building 3rd 

Gangnamgu, Seoul

06015

South Korea / 02-3443-4164


  • CARE & Maintenance
 

Tani by Minetani pieces are delicate and must be handled with special care. To ensure that your product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:
Store your jewelry in the original packaging or in a soft pouch to avoid scratches.
Avoid contact with water.
Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance. Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.


Slight change in the color is natural for plated jewelry and returns cannot be made due to discoloration after the seven day return period.


**Please send your email to info@minetani.com or call us at +822-3443-4164 for product inquiry, delivery location change, and other further questions. (10am- 5pm).


 


Company Info

GVS Co

대표. 김승하  사업자등록번호. 211-08-42625  통신판매업신고번호. 2011-Sepul Jongno-0761

주소: 서울시 서초구 신반포로 176 (반포,신세계백화점강남점1층)

Tel.+82 2-3443-4164 Fax.0303-3442-8707 E-Mail. info@minetani.com

개인보호관리책임자. 김승하


Wholesale inquiry

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info@minetani.com



Company Info

GVS Co

Tel.+82 2-3443-4164 Fax.+82-2-3443-4165

E-Mail. info@minetani.com

서울시 서초구 신반포로 176 (반포,신세계백화점강남점1층)


대표. 김승하 

사업자등록번호. 211-08-42625 

통신판매업신고번호. 2018-서울서초-2534

개인보호관리책임자. 김승하


Offline Store 

Main Show Room [서울시 강남구 압구정로 60길 11 K빌딩 3층]

Tel: +82 2 3443 4164